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Alternatively you can use the menu ( Camera > Edit Owner Name. There are technical limitations that prevent us from supporting some cameras: on a Mac and More > Camera Settings > Edit Owner Name on iPhone/iPad). Pre-DIGIC III Canon cameras do not provide shutter count information through the USB port.(Check out this Wikipedia page to see which chip is used by a given camera.) Several EOS M models operate in mass storage mode only, and does not allow PTP remote control (which is needed for the reading).Q5 - ShutterCount does not recognize my USB connected camera You are using the latest version of ShutterCount.Updates can be downloaded from the respective App Store. You have all the latest software updates installed on your Mac, iPhone, iPad or iPod touch.FREE SHUTTER COUNTER FOR CANON ON WINDOWS SOFTWARE

The full list of cameras supported via USB is on the ShutterCount Tech Specs page. FREE SHUTTER COUNTER FOR CANON ON WINDOWS FULL Wi-Fi is disabled if you have a Wi-Fi capable camera (such as the EOS 6D and 70D).Memory cards are freshly formatted in-camera, or all memory cards are removed from the camera.The camera has the latest firmware installed. The USB connection between the camera and macOS is working.Check out the Resolving USB Compatibility Issues article, especially if ShutterCount reports a hardware malfunction.Others apps already having a connection to your camera may cause communication issues.Turning it off is not enough, you must completely disable it. Launch Image Capture or Canon's EOS Utility to check this.

Some USB plugs do not work correctly with Canon camera USB sockets. macOS Catalina 10.15 users must allow Removable Volumes access.It is recommended to use the USB cable supplied with the camera. If macOS does not prompt for the above permission, the database containing them may be corrupt, and needs to be reset.In case you missed to enable these when prompted, go to System Preferences > Security & Privacy, and on the Privacy tab under Files and Folders enable this permission. The procedure is described in Laszlo's post. Make sure that no other app will start when the camera is connected following the steps detailed below, then disconnect the camera, reboot your Mac, turn off and back on the camera and connect it again. FREE SHUTTER COUNTER FOR CANON ON WINDOWS PLUS.

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